Dear PCABP Member,

To ensure a smooth and timely reimbursement process, we kindly ask that you follow the guidelines below when submitting your claims. Providing complete and legible documentation will help prevent delays or setbacks during the evaluation of your claim.

Medical Consultations

Please include the following:

• Claim form stamped by the treating physician

• Legible payment receipt

• Clearly described diagnosis

• Insured’s signature on the claim form

Laboratory Tests, Prescriptions, and Specialized Studies

Please submit:

• Claim form signed by the insured

• Legible payment receipt (if payment was made electronically, please attach the voucher whenever possible)

• Stamped medical order from the physician, including a clear description of the requested tests and diagnosis.

- If the doctor’s order is not available, please use the laboratory order form.

Hospital or Emergency Room Bills

Please include:

• Claim form signed by the insured

• Legible payment receipt and itemized detail of charges from the hospital or clinic

• Emergency Room report

Medications

Please provide:

• Readable prescription including the diagnosis

• Clear payment receipt (please ensure the receipt is legible, as receipts with faded or unclear ink are a common cause of delays)

• Details if the medication is for long-term use

Additional Claims

For other types of claims not listed above, the same documentation principles apply: a completed claim form, legible receipts, supporting medical documentation, and the insured’s signature.

Submitting complete and clear documentation will help us process your reimbursement more efficiently.

If you have any questions or need assistance, please do not hesitate to contact us.

Kind regards,

PCABP Administration Team

We are pleased to share highlights from the Health Fair held on March 5, 2026, during the AJAC General Assembly, where more than 500 members gathered for this important annual meeting.

During the event, The Panama Clinic offered complimentary health services for attendees, including:

• Blood pressure readings

• Glucose testing

• Body Mass Index (BMI) assessments

• Nutritional guidance and information

This initiative was part of our commitment to promoting preventive care and supporting the health and well-being of our community.

AJAC is pleased to announce that as of December 23rd, 2025, the Redbridge Group, LLC, is the new administrator of the PCABP.

The Redbridge Holding, LLC is a Florida based administrator of health care benefits and a third-party-administrator of international medical claims. The Redbridge Group, LLC, is part of the Redbridge family of companies that also include:

• Redbridge Holding, LLC,

• Redbridge Insurance, LLC

• Redbridge Reinsurance, LTD

Our friendly staff awaits and is ready to answer your questions and service your plan-related needs from our new, easily accessible, ground-floor location at:

Andrés Mojica Avenue, 77th Street East and Vía Porras, San Francisco, Panama City, Republic of Panama.

We welcome Dr. Andres Caballero-Fábrega, MD/JD, as our new Executive Director and Medical Director.

Dr. Caballero-Fábrega brings extensive experience in healthcare administration and medical leadership, reinforcing our commitment to excellence in clinical oversight and member care.

Dr. Andres Caballero-Fabrega, MD/JD.

Email: acaballero@redbridge.cc

Members and providers may continue to reach us 24/7 through the following channels:

Telephone

Panama: 366-1400 (24/7)

USA: +1 786 497 0411

General Information

Email: info-PCABP@redbridge.cc

Claims

Phone: 366-1400 (24/7)

Email: PCABP-claims@redbridge.cc

Pre-authorizations

Approvals within 72 hours

Email: PCABP-preauthorizations@redbridge.cc

Hours of Operations

Monday to Friday, 8:00 AM to 5:00 PM

Saturday, 8:00 AM to 12:00 PM

We remain committed to delivering reliable, responsive, and high-quality service to our members.